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Opportunity calls!
A pilot programme that trains persons with disabilities for the fast-growing B.P.O. industry and helps in placing them.
Hero Mindmine and N.C.P.E.D.P have started a unique initiative to enhance employment opportunities for disabled people in IT-enabled services industry, such as for call centres and business processes outsourcing (B.P.O.).
Hero Mindmine, part of the Rs 7,500 crore Hero group, is one of India’s training and resourcing solutions organisation for I.T.-enabled services and customer service industries.
The call centre and B.P.O. industry provide a custom-made career opportunity for people with disabilities. Given the safe and world-class working environment, door-to-door transport from home to office and back, fixed working hours and mental, not physical, ability being the key – jobs in this industry draw upon the strengths of variously disabled people.
Recognising this opportunity, Hero Mindmine and N.C.P.E.D.P launched a pilot programme to train and help place persons with disabilities in this industry. With experience of training more than 2,000 people, Hero Mindmine will conduct the training and also subsidise the cost through a 100% fee waiver.
On March 18, 2004, Hero Mindmine professionals conducted an assessment of 21 physically challenged candidates in the N.C.P.E.D.P office. The objective was to identify prospective employees for a call centre. Ms Promilla, speech therapist, assessed individuals for voice transactions, Mr Lalit did a physical assessment and Ms Alka tested the grammar and writing skills of the candidates.
Out of 21 candidates, seven were identified for voice-based training and two for non-voice based training, which was conducted at Hero Mindmine training centres in Noida, Janakpuri and South Extension for approximately one month.
For more information, please contact:
Hero Mind Mine
Palm Court, 2nd Floor
20/4 Mehrauli-Gurgaon Road
Gurgaon 122001
Haryana
Phone: +91-(0)124-2220271
Website: www.heromindmine.com
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